Known Technical Issues

PLEASE read through all of the Technical Issues questions and answers below before emailing for assistance.

For issues related to MI-Access send email to

Q1. When I view the Online Learning Program with my dialup connection, the images and audio often take a long time to begin playing, and while I'm watching them they sometimes skip.

A1: The Online Learning Program will work with a dialup connection but you will have an easier time if you view the program with a broadband connection. If you must view the program with dialup, however, you may experience:

A. A black screen while the program loads

This is a common occurrence with dialup. You may not see any of the program for several minutes while it loads on your computer.

B. Video and audio that skips or stutters.

Again, this is a common occurrence with dialup. The modules are relatively small files by most standards, but they can take quite a while to load with slower connections. When connecting through dialup, you will have better results if you let the program sit for several minutes and allow it to fully load before starting. When the program has loaded completely, you will encounter a smoother visual/audio presentation.

Q2. When I connect to the Online Learning Program I only see a black screen.

A2: First off, make certain you have the latest version of Flash installed on the computer you are using to connect. You can download the newest version of Flash for free at www.adobe.com. Second, contact your Network administrator to see if they are aware of any issues with users on your network viewing or using Flash. Some networks have blocked the use of Flash for various reasons, and this will obviously prevent you from using the Online Learning Program.